First Class Natural Stone Products | Fast UK wide Delivery

Customer Service

Shipping & Delivery (incl. damaged or missing goods)
If your order consists of quantities of tiles the delivery will be made on a pallet or multiple pallets using large wagons with tail lift, please make sure you read the details about how to avoid problems with your delivery here - Important Delivery Information  this information is important so please make sure you advise us prior to delivery.
Privacy & Security
1. Your bank, personal and card details are not processed nor kept by us, your on-line payments are taken and processed by our Merchant Services Provider who are accredited with PCI Compliance, Tiles R Us also carry PCI Compliance.
2. No personal information regarding your address or products ordered are shared with any third parties.
Cancellation of your order - how it works
You have the right to cancel your order within 14 days - Terms and Conditions apply,  Notify us immediately if you want to cancel we'll send you the Terms and guide you through the process. Important Note: Samples by their very nature are not refundable.
What you see on your screen
Our representation of the products we sell on this web site might vary slightly to what you see, please note the following:
  1. The images we use are of good quality and must be considered as ‘illustrative purpose only’ this applies to descriptions and specifications.
  2. We cannot guarantee the quality or capability of the computer system you are using to view our web site and therefore cannot guarantee the reproductive quality of the images you will see.
  3. Please also note that the specifications we display should be considered as ‘approximate’ as slight variations may occur (this could include weights, dimensions, capacities or tile sizes).
  4. The packaging shown in the images we display may also vary to the packaging of the product you receive. 
  5. Regarding tiles and tile batches; tiles are manufactured in batches and this can affect the colour shade, we will always supply your order with tiles from the same batch unless previously discussed and agreed with you. Subsequent orders you place may not be from the same batch as your original purchase.
  6. It is important that you thoroughly check your purchase before fixing, especially the shade(s) of your tiles, we cannot accept responsibility for any products once they have been fixed/installed. In these circumstances, no returns or refunds will be accepted.
Viewing Orders - For Registered Customers sales@tilesrus.co.uk
Updating Account Information - For Registered Customers sales@tilesrus.co.uk

 

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